FAQ I Mi Amor Just For You Handmade Pottery

Yes, our mugs are designed to be versatile and suitable for both hot and cold beverages. Whether you prefer a hot cup of coffee in the morning or a refreshing iced tea in the afternoon, our mugs can safely accommodate a range of temperatures. They are crafted to provide excellent heat insulation, keeping your hot beverages hot and your cold beverages refreshing.

Yes, our mugs are microwave and dishwasher safe. We understand the importance of convenience in daily use, so we ensure that our mugs are designed to withstand both microwave and dishwasher use. You can confidently heat your beverages in the microwave or clean the mugs in the dishwasher without worrying about damaging the artwork or compromising the quality.

Currently, we do not offer customization options for personalized designs or text on our hand-made mugs. However, we constantly strive to expand our offerings to meet the preferences of our customers. Please stay tuned for updates on any new customization options that may become available in the future.

We strive to process orders promptly. Typically, order processing takes 1-3 business days. This duration allows us to ensure the quality of each hand-made mug and prepare it for shipment. Once your order is processed, we will send you a shipping confirmation email with the tracking details. Please note that shipping times may vary depending on your location and the shipping method selected during checkout.

Yes, we offer international shipping to many countries worldwide. During the checkout process, you can enter your shipping address to confirm if we deliver to your location. Please note that international shipping may have additional customs fees or import duties imposed by your country's authorities. Any such fees or duties are the responsibility of the customer.

We want you to be completely satisfied with your purchase from Mi Amor Just for You. If for any reason you're not happy with your hand-made mug, we offer a hassle-free return policy. Please contact our customer support within 14 days of receiving your order to initiate the return process. We'll provide instructions on how to return the item, and once we receive it in its original condition, we will issue a refund for the purchase price, excluding any shipping costs.

We take great care to ensure that our hand-made mugs are properly packaged to withstand shipping. However, if your mug arrives damaged, please notify us immediately. Take photos of the damaged mug and its packaging, and reach out to our customer support with the details. We will work with you to resolve the issue promptly. Depending on the situation, we may offer a replacement or initiate a refund for the damaged item. Your satisfaction is our priority, and we will do our best to make it right.

Yes, we welcome bulk orders and offer wholesale pricing for qualifying orders. If you are interested in purchasing a larger quantity of mugs, whether for corporate gifts, events, or any other purpose, please reach out to our customer support or sales team. They will assist you with the necessary details, pricing, and any specific requirements you may have.

Our hand-made mugs make wonderful gifts for your loved ones. The unique craftsmanship and attention to detail add a special touch to any occasion. While we currently do not offer specific gift wrapping services, each mug is packaged securely and presented in a visually appealing manner. You can also add a personalized note during the checkout process to include with your gift.